This policy covers how Delsey's Treasures and Trinkets (Delsey's Treasures) treats personal information that is collected and received, including information related to your past use of Delsey's Treasures products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, credit card number(s), and that is not otherwise publicly available.
Information Collection and Use
Delsey's Treasures collects information about your transactions with us. Delsey's Treasures automatically receives and records information from your computer and browser, including your IP address, cookie information, software and hardware attributes, and the page you request.
Delsey's Treasures uses information for the following general purposes: to customize the advertising and content you see, fulfill your requests for products and services, improve our services, contact you if there are discrepancies in your order, conduct research, and provide anonymous reporting for internal (‘in-house’purposes).
Information Sharing and Disclosure
Delsey's Treasures does not rent, sell, or share personal information about you with other people or non-affiliated companies or third party vendors.
If in responds to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims, as in attempted credit card fraud by a customer who has purchased an item from Delsey's Treasures.com or during a home jewelry sales show, Delsey's Treasures has legal rights to provide any information to legal authorities within the state of Florida, where a legal business is established for the purpose of selling products to customers.
Delsey's Treasures displays targeted advertisements based on personal information, but do not release any personal information of our customers or clients. Advertisers (including ad serving companies) may assume that people who interact with, view, or click targeted ads meet the targeting criteria—for example, women ages 18-24 from a particular geographic area.
Delsey's Treasures does not provide any personal information to the advertiser when you interact with or view a targeted ad. However, by interacting with or viewing an ad you are consenting to the possibility that the advertiser will make the assumption that you meet the targeting criteria used to display the ad.
Confidentiality and Security
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.
Delsey's Treasures may update this policy at our sole discretion. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Delsey's Treasures account or by placing a prominent notice on our site.
Questions and Suggestions
There are millions of online shopping places at your fingertips! Delsey's Treasures is one among those millions, but we want to get it right from the start and we value your business! Secure online shopping and quality products is something we take seriously when you are purchasing any of our online jewelry or accessories.
RETURN POLICY: Shop with confidence!
You must call for a Return Authorization Number (RA) or complete the Return Authorization Request Form on this page. Once you complete and submit the form, please check your email within 24 hours of the forms submission for your Return Authorization Number (RA) before you return your item.
Once you receive your Return Authorization, please include it with the item you are returning.
Please return unused, unworn, and undamaged items with original receipt and packaging within 7 days of the date you received your package, at the customer’s expense (shipping or insurance rates are not refundable).
Worn or damaged items will not be refunded. Special orders are not refundable.* You will receive your refund within 10 days of the Return if you have fully met the return policy.
Authorization Department receiving your request, providing that your item has not been worn, used. altered or damaged in any way, and that the original packaging is undamaged.
The Customer may incur a 15% restock fee for returns, which will be automatically deducted from the refund amount. Each refund is processed and returned to the original payment method.
Delsey’s Treasures is not responsible for lost or stolen items that are not insured during return shipment.
The Return policy does not apply to ebay purchases unless items purchased are not as listed or damaged in shipping.
Special Items and Purchases
Delsey's Treasures will not refund any jewelry and or item(s) that were of special request and or handcrafted, altered by customer's request or otherwise a special order.
This policy includes, and is not limited to: Custom made necklaces, bracelets, earrings, rings, anklets, decorative pins, ring sizing, plating, etc. Custom ordered items.
You may also correspond through mail to request a Return Authorization Number (RA)
Write to us: Delsey's Treasures, 10810 Boyette Road, #2338, Riverview, Florida 33569
Shipping and Handling
Delsey's Treasures saves you money by offering free shipping on many of our products. Some items might not qualify for free shipping, but we offer a great shipping rate on all our jewelry that do not qualify .
We ship through various couriers. However, our default shipping is United States Postal Services, First Class, unless otherwise stated in the listing, and the amount for each shipping fee will depend on the courier being used in the listing, or upon your request for a change in shipping service (if you have selected a different shipping service other than the listed courier, you may incur an additional shipping charge* if additional shipping methods are available for any given product). Our default shipping
(automatically included in the listing as shipping) is already adjusted according to the weight of the item(s) you are purchasing.
*Express and Priority delivery is available for an additional charge. Florida tax is 6% plus 1% county tax (for Florida residents only).
FedEx SmartPost APO/FPO/DPO
FedEx SmartPost allows customers to ship orders to APO (Army/Air Force Post Office), FPO (Fleet Post Office) or DPO (Diplomatic/Defense Postal Office) addresses. Include the following element values to ship to these addresses:
State Or Province Code
· AA - Armed Forces Americas
· AE - Armed Forces Europe
· AP - Armed Forces Pacific
International shipping will require a Customs Form. Please make sure all of your shipping/Ship to information is complete and correct to avoid misdirected or delayed shipping.